Course Description

Your facilitator

Amos Stark

Amos Stark is a master of course design and development. In this course he presents videos that feature top experts in hospitality. Together, they demonstrate the skills and best practices you need to quickly become a pro serving in restaurants in cafes. This course is focused and concise to give you the essential knowledge you need to become job-ready in less than an hour!

Course curriculum

  • 1

    Introduction

    • About this course
  • 2

    Greeting the guests

    • Greeting and seating the guests

    • Introducing the menu

    • Quiz on greeting the guests
  • 3

    Serving food

    • Serving the food

    • Serving water

    • Clearing the table

    • Checking back on your guests

    • Adjusting level of attention

    • Quiz on serving food
  • 4

    Serving wine

    • Preparing to serve the wine

    • Presenting the wine

    • Opening corked wine

    • Cleaning up drips

    • Pouring the wine

    • Topping up the glass

    • Opening a sparkling wine bottle

    • Opening a twist top bottle

    • Pouring sparkling wine

    • Quiz on serving wine
  • 5

    Working with the kitchen

    • Having self confidence

    • Staying calm

    • Managing your timing

    • Being honest
  • 6

    Upselling, billing and tips

    • Upselling

    • Dropping the bill

    • Getting tips
  • 7

    Working together

    • Working as a team

    • Dealing with workplace conflicts
  • 8

    Handling difficult situations

    • Handling difficult situations

    • Dealing with complaints